If everything is set up right, you should now be able to make calls from shoretel communicator and the call will play over your headset. Overview shoretel enterprise contact center includes three applications for supervisors. By deploying shoretel enterprise shoretel enterprise contact center maximizing customer satisfaction in the virtual call center. In this quick tip video, we show you how to login to the new shoretel connect client for the first time. Shoretel contact center 8 applications interface guide. Shoretel call recorder communique sales company, inc. Now our clients can have access to everything the shoretel. Micloud connect decision makers and phone managers can download the most recent version of the connect client available for their. How to login to the shoretel connect client youtube.
Inside the directory structure you will find i am going to be going through an upgrade from shoretel. Overview shoreware agent toolbar is a powerful, easytouse software application that provides agents with. For many of the supported mobile phones, users simply click the alert to go straight to the download url. Jul 20, 2012 if everything is set up right, you should now be able to make calls from shoretel communicator and the call will play over your headset. Download the app here doubleclick the shoretel connect client icon and enter. The personal call manager could not be installed on mac computers for example. Fdm lib takes it upon itself to provide free download links and inform users when the developing company starts providing a version of shoretel web dialer for direct download. Shoretel communicator for windows user guide shoretel 11.
Make sure you have internet connectivity before beginning the installation process then point your. This view provides a compact interface for managing your communications. Shoretel call manager software free download shoretel. Mandatory fields are predefined and exist in any shoretel contact center solution installation. Page 12 shoretel advanced applications atalog shoretel call handling mode chm schedule application overview automatically sets a group of phones into the configurable busy or available state based on a preset schedule phone states are set based on hour of the day for each day in the week. Are the credentials correctly configured in mitel shoretel call recording profile manager andor in brightmetrics. You might want to read my article on active directory integration and do that first as that will make most of the deployment process through group policy a lot simpler. Mitel connect director new virtual switch installation. If you need to send digits to the call like to select menu options just right click on the call and select the send digits option. Browser based call control now in shoretel version 11. The phone assistant is a webbased application that provides advanced phone control and call status monitoring for the shoretel sky phone system.
Shoretel connect client electrical sales corporation. Can i download the software from our administration site or where do i need to get that from. With shoretel 9, multiple calls parked on an extension are identified through their caller id both on the phone and the shoreware call manager interface. Cisco wireless ip phone 8821 and 8821ex administration. You use the keypad to enter the digits and the navigation ring to move between the fields. If you found this post helpful, please consider supporting me on kofi. Shoretel call manager does not connect to phone voip. Depending on the authentication type being used, peruser or systemwide the person attempting to listen to the call recordings needs to have the correct username and password entered to be able to listen. Shoretel enterprise contact center shoretel contact center 8 administrator guide 3 before you start the following sections provide an overview of the book. Shoretel communicator for windows is the application for the windows operating system. Initial setup for the shoretel call manager once your computer has restarted, you will want to open the shoretel call manager. Shoretel communicator for web is supported for the safari 4. How to install a new virtual switch in the new version of mitel former shoretel connect director. Step 3 the welcome to shoreware mobile call manager download.
Using the shoretel call manager features student guide call manager views call manager can be viewed in 3 different ways. Agent manager, contact center reports, and wallboard director. Shoreware mobile call manager mcm is a java j2me application that runs on a mobile device such as a blackberry, for example, and enables the device to function as a shoreware extension while on the go. Configurable contact center agent dashboard ccad reports on agent and group performances. Select the use windows credentials checkbox if you want to use your windows credentials select the remember this and log me in automatically next time checkbox. The personal or professional call manager has long been a key element in the success of the shoretel solution. Shoretel web dialer allows a shoretel user to dial phone numbers appearing on any page displayed with a single click. Shoretel communicator may already be installed on your system.
Not replacement for the contact center agent manager or wallboard application interested in purchasing this for your business. View and download shoretel shoreware user manual online. Shoretel call properties travel with shoretel calls and are used by custom applications as well as shoretels contact center to provide call related information. Log into the terminal server and install the call manager client as usual. Scroll down to and select end user license agreement to read the licence agreement for shoretel communicator for mobile. The software installer includes 2 files and is usually about 4. How to install shoretel call manager on a terminal server interworks. Browser based call control now in shoretel version 11 if you have ever installed a shoretel solution in an environment with other than windows desktops, you know you lose some of the sizzle. Shoretel call manager is a software program developed by shoretel. Thats why we will install shoretel call manager on windows terminal server. Shoreware mobile call manager user guide hardwire telecom. If youre running older versions of shoretel, its a good idea to uninstall call manager from your workstations before deploying communicator. An attempt to download a free version of shoretel web dialer from unknown external sources may be unsafe and in some cases illegal. If for a particular call, any of the parameters used in the target section are null empty, nonexistent, not available, the substitution will also be null an empty string.
If shoretel communicator is not installed, contact your system administrator for the url of the shoretel communicator installation page. Email or username username is given to you by your esc representative password. Downloading the connect client installer mitel micloud connect. May 18, 2017 in this quick tip video, we show you how to login to the new shoretel connect client for the first time.
Here are the steps to get call manager installed on a windows terminal server. This view contains a toolbar, active call list, and quickdialer. In a web browser, navigate to shorewareresourcesclientinstalldefault. The first time that you open the shoretel call manager, a window will appear that makes you go through the setup process. Shoretel accelerator is a program developed by shoretel. This view appears when you first open the call manager application. Shoretel enterprise contact center shoretel contact center supervisor guide 8 1. Shoretel communications, and click shoretel call manager. From the applications screen, press the left arrow of the navigation cluster to select settings.
If you have access to the shoretel support site you can download just the client software for there. Dec 27, 2017 verify the credentials that are being used. How to download the shoretel communicator software. Shoretel call properties travel with shoretel calls and are used by custom applications as well as shoretel s contact center to provide call related information. Integration application overview screen pop integration to sage act. Using these applications you can monitor automatic. First letter of your first name capitalized and your last name, first. Depending on the authentication type being used, peruser or systemwide the person attempting to listen to the call recordings needs to have the correct username and password entered to be able to listen to the call recordings. Shoretel enterprise contact center 8 supervisor guide part number. Select the link click here to install shoretel communicator. How to use the soft phone on shoretel communicator. The following instructions describe how to install and setup the mitel connect client on windows download installer. Deploy shoretel communicator with group policy workend tech.
Post installation steps for shoretel connect, shoretel communicator. Shoretel easypop user and install guide slideblast. Productivity call center dashboard for agents mitel. Page 5 shoretel advanced applications atalog shoretel act. I used to have our call manager software on a network share but cant find it anymore. Using the call manager features chapel hill independent. Step 2 enter the ip address or url of the server that. Shoretel communicator, formerly known as call manager, is the enduser application for all users across an organization, whether an operator, a contact center agent, a knowledge worker, or a road warrior. Now it will ask you for the server that is to be used.
When you start the install of the application on your device you accept the terms of the license. In addition to initiating calls from the call history, voice mail, and quickdialer screens, the mcm software provides an interface similar to. Shoretel call manager software smart call manager v. This desktop call control application enables you to easily manage your phone calls.
We have deployed shoretel call manager to our office 365 users successfully and repeatedly yet on a new install we are getting this cmdwindow pop up with this outlook 32 bit detected calling uninstalloicmdlineafter the client fully installs and and it hangs. To install the mcm client software on your mobile device. Shoretel call manager software free download shoretel call. Shoretel shoreware personal call manager pdf user manuals. How to use the soft phone on shoretel communicator workend tech. Configurable contact center agent dashboard ccad reports on agent and group performances conscientious designs for minimal report footprint include informative tooltips and a separate full screen mode. Listen to voicemails and return calls with one tap. Information about the shoretel sky communicator unified communications tool that. Users can now choose which specific call to answer. The welcome to shoretel communicator for mobile download screen appears. Step 2 enter the ip address or url of the server that downloads. Mitel connect install on windows oklahoma christian university. Find shoretel software downloads at cnet, the most comprehensive source for safe, trusted, and spywarefree downloads on the web.
Center ecc administration applications, ecc director and graphical call control script administration, to configure and route calls. When you enter an ip address, scroll to the field, and press select. When you download communicator, unzip the file i use 7zip which will create the directory structure. The shoretel enterprise contact center solution is designed to help organizations respond to the consumerdriven market place with a communications platform that puts business intelligence right where its needed. Shoreware call manager manual 1 c ha pt er1 introduction 1. At first we had to wipe the computer, and then found out. Shoretel communicator for web introduction shoretel. The setup package generally installs about 22 files and is usually about 42. Now our clients can have access to everything the shoretel system has to offer no matter where they are.
843 793 1597 851 440 1555 118 275 1236 963 1055 11 1126 1091 1219 873 910 952 1349 591 676 809 584 247 445 939 574 1182 797 382 109 818 1003 1191 409 504 1179 175 1212 1436 136 171 1425 326